The article explains why hyperlinks may not work in Outlook and offers several solutions to fix the problem. With these methods, you can easily reopen links in your Outlook emails no matter which version you're using: Outlook 365, 2021, 2019, 2016, 2013, 2010, and earlier versions.
Imagine this... I used to open links in Outlook without any problem and all of a sudden the hyperlinks stopped working and every time you click on a link embedded in an email you get the error. in theperspective 2010yperspective 2007, the error message is as follows:
This operation was canceled due to restrictions on this computer. Please contact the system administrator.
AmOutlook 2019-365 perspective, the message is different, although its meaning is as vague and unclear as before:
Your organization's policies prevent us from doing this for you. For more information, contact your helpdesk.
Another possible error is this:General fault. The URL was: https://www.some-url.com. The specified file was not found by the system.
If this is the problem you have encountered, this article will help you resolve it quickly. Also find out why hyperlinks don't work correctly in your Outlook so you don't stumble over the same stone twice.
- Why you may not be able to open links in Outlook
- How to make hyperlinks work again in Outlook
- Download Microsoft's Fix-it tool
- Set Internet Explorer and Outlook as the default programs
- Reinstall Chrome or Firefox
- edit record
- Reset Internet Explorer Settings
- Import a registry key from another computer
- restore your system
Why can't I open links in Outlook anymore?
The main reason why hyperlinks don't work in Outlook is the default Internet browser not being (correctly) registered with your operating system. Usually, this issue occurs after uninstalling Google Chrome or changing the default browser from Internet Explorer to Chrome or Firefox.
Note that the default browser can also be changed without your notification by a plug-in or a malfunctioning application that installs Chrome/Firefox along with its own files and makes it the default Internet browser, unless you uncheck the corresponding check box. And, of course, this option is not very noticeable, so it can be easily missed by anyone during installation. An obvious example of this type of program is Adobe Flash Player, which Chrome can install on both initial installation and updates. So please disable this option next time you update to avoid the hyperlink issue in your Outlook.
Well, this is the most common cause, although Outlook links can stop working in other scenarios and even for no apparent reason. Okay, you know you know the cause and consequences, let's see how to solve the problem.
How to fix hyperlinks not working in Outlook
We'll start with the simplest troubleshooting steps that require the least amount of time and effort. So it makes sense to follow the methods below in order and after trying each solution, see if you can reopen links in Outlook. These solutions work for all versions of Microsoft Outlook 365 - 2010.
Use Microsoft's Fix it tool
Fortunately, the folks at Microsoft are aware of the "Hyperlinks in Outlook not working" problem and have already found a solution. So the first thing to try is to download and run Microsoftrepair toolfor your version of Windows.
And even if you say "I'll do it myself!" type of person, I highly recommend that in this particular case, let Microsoft fix it. Firstly because it is a faster way, secondly because it is much safer and thirdly if something goes wrong you know for sure who is to blame : )
So give it a try and if the solution worked for you then congratulate yourself and you can close this page. If you still can't open links in Outlook, read on and try the other methods.
Set Internet Explorer and Outlook as the default programs
- In Windows 7 and later, you can set the default programs by going toSwitchboard>standard programs> clickSet your default programs.
- To chooseinternet explorerin themProgramlist and click theSet this program as defaultShortcut.
- MeetMicrosoft Outlookin themProgramlist and also set it as default.
In Windows XP you can do the same thing by going toControl Panel > Add and Remove Programs > Default Programs > Set Default Programs.(Video) How to Fix Microsoft Outlook Link Not Opening in Chrome - Open Outlook Email Hyperlinks in Chrome
An alternative way to access "Set your default programs"Dialogue is clickingInternet Explorer icon Tools > Internet Options > Programs tab > Set Programs..
Restart Outlook and check if the hyperlinks work. If they don't reopen, move on to the next method.
Reinstall Chrome or Firefox
If the links in your Outlook stop working after you've done thisGoogle Chrome (or Firefox) was uninstalled while it was set as your default browserPlease try setting IE as default before uninstalling another browser to avoid the issue. This is what you do:
- Reinstall Chrome or Firefox, whichever was previously set as the default browser. Download links along with detailed instructions are here:
- Set Chrome/Firefox as default browser.
- Check if hyperlinks work in Outlook.
- If you can now open Outlook links, you can safely set Internet Explorer as your default browser. To do this, open Internet Explorer and click on theToolSymbol> Internet Options. Then navigate toProgramtab and click theCreate default button. clickOKand close Internet Explorer.
- Uninstall Google Chrome or Firefox when you no longer need them, and hopefully you'll never have any problems with links in your Outlook again.
Use:Before changing the default browser, please close Chrome/Firefox and make sure no chrome.exe or firefox.exe process is running in Task Manager when setting IE as default browser. To open the Task Manager, pressCtrl+Shift+Escor right-click on the taskbar and select "Start Task Manager".
Manually edit the registry
If hyperlinks in your Outlook no longer work after uninstalling Chrome, Firefox, or other applications (for example, HTML web editors) that open HTML files by default, it may help to disable HTM/HTML shortcuts in the change log.
Important!Be very careful when making changes to the system registry. If you work in a corporate environment, it might be a good idea to ask your system administrator or IT staff for help.
Before changing the registry, be sure to create a system restore point and make a full backup of your registry to be safe. The following step by step guide from Microsoft can be very helpful:How to backup the registry in Windows 8 - 11.
Now that you have taken the necessary precautions, you can proceed with the changes.
- Type in the Windows search boxregeditar, and then click the Registry Editor application.
- In the registry editor, navigate toHKEY_CURRENT_USER\Software\Classes\.html. Check if theStandardThe value of this key is htmlfile.
- If heStandardit's worth itChromeHTMLoFirefoxHTML(depending on the browser you have installed), right-click on it and selectChange...
- change thatStandardvalor ahtml file.
- Repeat steps 3 and 4 to.htmy .shtmlWrench.
- Restart your computer for the changes to take effect.
The alternate way to make the same registry changes is to click thebeginningand enter the following command directly in the search line in Win 7 or Win 8. If you have an earlier version of Windows, click Start > Run, and then type the command in the Open box.
REG ADD HKEY_CURRENT_USER\Software\Classes\.htm /ve /d htmlfile /f
Then enter a similar command to.htmy .shtmlWrench.
Reset Internet Explorer Settings
If you're still having problems with the links in your Outlook, try resetting your Internet Explorer settings.
- Make sure your Outlook is closed.
- Start Internet Explorer, click the Tools iconand chooseInternet Options.
- Switch toProgressivetab and click thereset to default(If you're using Internet Explorer 6 or earlier, you'll find this option on the Programs tab.)
- The Reset Internet Explorer Settings window opens and you select theDelete personal settingscheck box, and then clickreset to default.
- press theFencewhen the reset process is complete.
- be sure toSet Internet Explorer and Outlook as the default programs, as we discussed earlier in this article.
- Close and reopen Internet Explorer, and then check if the hyperlinks in your emails, tasks, and other Outlook items are working again.
Use:If you receive a message in Internet Explorer asking you to make IE your default Internet browser, clickY. If you prefer a different browser, you can select it later as your default.
Import a registry key from another computer
If you recently upgraded to a newer version of Internet Explorer, the following registry key may be damaged or missing:
You can fix this by importing it to the affected computer from another healthy computer.
Use:You must have administrator rights to import the log file. Also, be very careful when performing this operation. If you make a small mistake while importing the key manually, e.g. Copy it to/from the wrong registry branch, you may have very serious problems on your computer. If the worst case scenario happens, make sure you do itCreate a system restore pointfirst so that you are safe anyway.
Ok, now that I've given a word of caution and you've heard it (hopefully :), go to another computer that has working Outlook links and do the following:
1. Export the registry key from the computer that has no problem with the shortcuts in Outlook.
- Open the registry editor. As you remember, you have to click onbeginningbutton touchregeditarand then pressGet into.
- Find the following registry key:
- Right click on thedomainsubkey and selectExportfrom the context menu.
Alternatively, you can switch to Windows 7 or Windows 8office hourmenu and clickExport...there. In earlier operating systems, theExportThe option may be in theRecordMenu.
- Enter a file name that is easy for you to remember, e.g. "Exported Key" and save the registry branch to a folder.
- Close the registry editor.
2. Import the registry key to the problem computer.
This step is probably the easiest we've done today. Simply copy the exported registry key to the desktop (or any folder) on the affected computer, then double-click the .reg file.
3. Make sure the default value of the HKEY_CLASSES_ROOT \.html key is htmlfile.
To verify this, click the Start button again, typeregeditarto open Registry Editor, and then go to theHKEY_CLASSES_ROOT \.htmlWrench. We did these surgeries several times today so I think you can now turn it upside down :)
If heStandardThe value of this registry key is different fromhtml file, change it the same way we discussed inEdit the registry manually.
Well, you have spent quite some time trying to fix this problem and hopefully the hyperlinks are now working again in your Outlook without any problem. If, contrary to expectations, the problem persists and you still cannot open links in Outlook, please do a system restore as a last resort.
Perform a system restore
System Restore is a way to undo recent changes to your computer's system in order to restore it to an earlier point in time.
You can open System Restore by clickingbeginningbutton and entersystem recoveryin the search field. then clickGet intoor wait a bit and choosesystem recoveryfrom the results list.
In the System Restore dialog, you can go with theRecommended Recovery"options or "Please choose a different restore point"if you are sure everything worked including hyperlinks in Outlook.
And that's all I have to say about this problem. I hope you find the article useful and one of the above methods worked for you. If hyperlinks still aren't working in your Outlook emails, please drop us a comment and we'll try to figure out the cause and open your links as they should. Thank you for reading!
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- How to Backup Outlook Emails and Other Items (Secure .pst Backup)
- How to delete or send an email message stuck in the Outlook outbox
- How to find and fix broken links in Excel
- Find and remove external links in Excel
How do you get hyperlinks to work in Outlook? ›
– Go to the Insert tab and select Hyperlink. – Press Ctrl + K. Any of those options will bring up the Insert Hyperlink window, where you can enter your desired URL in the Address field.Why am I unable to open links in my email? ›
Most likely problems with opening hyperlinks are connected with either the security restrictions of your Internet browser that doesn't allow opening pop-up windows, or with your Flash player plug-in that prevents you from opening URLs in local Flash files.How do I turn on automatic hyperlinks in Outlook? ›
- After that select the word or a phrase on which you want to create a link by click on hyperlink button.
- "New mail" >> "Menu" >> "Insert" >> "Hyperlink"
- Know insert the link in the address Colum and click on "Ok" button.
- Click the Settings gear in the upper right-hand side of the menu bar at the top of the page.
- Navigate to Junk Email.
- Scroll to the bottom of this pane to the subheading Filters.
- Deselect the second option, which blocks attachments, pictures, and links from anyone not on the safe list above.
- The destination might have moved or might not exist anymore Right-click the hyperlink, and click Edit Hyperlink. ...
- The text that you believe is a hyperlink only looks like a hyperlink Select the text and click Insert Hyperlink.
- Restart Google Chrome. ...
- Try Opening Links in Incognito Mode. ...
- Disable Browser Extensions (For Desktop Only) ...
- Clear Browser Cache and Cookies. ...
- Find Harmful Software Using Chrome (For Windows Only) ...
- Uninstall and Reinstall Google Chrome.
Create a hyperlink to a new email message
Select the text or picture that you want to display as a hyperlink. Press Ctrl+K. You can also right-click the text or picture and click Link on the shortcut menu.
Copy and paste the link instead of clicking
- Copy the URL by pressing Ctrl+C (or Command+C if you're on a Mac) on your keyboard.
- Click your browser's address bar, then press Ctrl+V (or Command+V) to paste the URL.
- Press Enter on your keyboard, and the page should load.
- Start Outlook.
- Select the File tab.
- Select Office Account.
- Select Update Options.
- Click Update Now.
- Outlook will check for and install any available updates, which could resolve your issue.
- Open the document in which you want to use an absolute hyperlink.
- On the File menu, click Properties.
- Click the Summary tab.
- In the Hyperlink Base box, type x, and then click OK.
How do I get hyperlinks to open in one click in Outlook? ›
- On the File tab, click the Options button:
- In the Outlook Options dialog box, on Mail tab, click the Editor Options... ...
- In the Editor Options dialog box, on the Advanced tab, under Editing options uncheck Use CTRL+Click to follow hyperlink:
When a "hyperlink" is "blocked" or "severed", the ties to the destiny, or direction, are tampered, and by doing so, his choices have meaning, because the sequence of events breaks, and when that happens, things become subject to the unkown course that was never planned to be from the start.Why are links blocked? ›
This is primarily used as a security measure, as some webpages contain harmful material. A link block may work within a certain program or may cover any activity on a computer. Some blocks focus on ads, while others use a central database of good and bad locations.Why is hyperlink function not working? ›
The most common reason for a Hyperlink formula not working (and the first thing for you to check!) is a non-existent or broken path in the link_location argument.How do I get links back after clicking? ›
If the hyperlink is to a place in the same document, go back by pressing Alt+left arrow, or use the Back button on the Web toolbar. If the link opens another document or a web browser, you have to minimize or close that window and click back into the original document.What is it called when a link doesn't work? ›
A link that no longer points to its target, often called a broken, dead, or orphaned link, is a specific form of dangling pointer. The rate of link rot is a subject of study and research due to its significance to the internet's ability to preserve information.What happens when a link doesn't work? ›
A broken link is a link to a webpage that doesn't work. If a user types in or clicks on the link, they will be directed to a 404 page (find out more below) or error message.How do I access broken links? ›
- Ahrefs site audit tool. ...
- Broken links in Ahrefs site audit tool. ...
- Ahrefs backlink profile – broken links. ...
- Ahrefs broken outgoing links. ...
- The Google Search Console Crawl Report. ...
- The Crawl Report lets you see pages that link to a 404 page.
The Quality Assurance module empowers you to monitor and fix issues with content quality, content freshness, security, and user experience. This page is intended to teach you the basics, by helping you get started with: Fixing Broken Links.How do I change Outlook to open links in Outlook? ›
The setting to do that is at Options | General | Make Outlook the default program for E-mail, Contacts and Calendar. The 'Default Programs' button will open the Windows Control Panel. However we've seen situations where Outlook's check doesn't work and clicking a Mailto: link opens the thrice-damned Mail app.
How do I get hyperlinks in Outlook to open in Chrome? ›
Settings > Apps > Default apps > Corresponding links.
Then click the icon on the right and change your default browser.
- Open your HTML file and choose where to insert your email link.
- Type in the anchor tag "a href=" after the "<" symbol to show a link in your HTML code.
- Include the "mailto:" tag after the "=" to send the link to an email address.
- On the Insert tab, in the Links group, click the Hyperlink or Link button, depending on your Excel version.
- Right click the cell, and select Hyperlink… (Link in recent versions) from the context menu.
- Press the Ctrl + K shortcut.
By default, when users open documents Word automatically updates any links to external content, such as graphics, Excel worksheets, and PowerPoint slides.Where is link settings in Outlook? ›
Navigate to the Message tab, select Link > Insert Link, and then select a file in OneDrive or SharePoint. Note: If you insert a recently used file from the list that's displayed under Link, Outlook will share the link by using the default settings that are set up for your organization by the tenant administrator.How do I make an email clickable in Outlook? ›
- In the body of your message, position the cursor where you want to add a link.
- On the Message tab, click Hyperlink.
- In the Link box, choose Web Page or File, This Document, or Email Address:
- For Web Page or File: Add the full URL. ...
- In the Text box, type the text you want to appear in your message.
- Right-click anywhere on the link and, on the shortcut menu, click Edit Hyperlink.
- In the Edit Hyperlink dialog, select the text in the Text to display box.
- Type the text you want to use for the link, and then click OK.
Change the Default Email Format for All Messages
If you can't include clickable links in your email message, then you or someone who shares your computer may have switched to another format mode. To send hyperlinks in your mail messages again, try changing the default Outlook setting back to HTML format.
On the Insert tab, click Link or Hyperlink. Under Link to, click E-mail Address. Either type the email address that you want in the E-mail address box, or select an email address in the Recently used e-mail addresses list. If you want to change the link text, in the Text to display box, type the text.How do I get Outlook to open links in Outlook? ›
Search for Default Programs on your PC, then click on Associate a File Type or Protocol with a Program. Scroll down (a long way) till you find “mailto”. Then click Change Program. Change it to Outlook and click close.
How do you copy a hyperlink and make it clickable? ›
- After the address is highlighted, press Ctrl + C or Command + C on the keyboard to copy it. ...
- Once the address is copied, paste that address into another program by clicking a blank field and pressing Ctrl + V or Command + V .
- Highlight the text that you would like to hyperlink.
- Click the Chain icon.
- In the link URL, enter mailto: followed by the email address (example: mailto:firstname.lastname@example.org) ...
- Click Update when finished.
The <a> tag defines a hyperlink, which is used to link from one page to another. The most important attribute of the <a> element is the href attribute, which indicates the link's destination.